TheThe root cause of the issue has been resolved. The emails for the 23rd, 24th, 25th and 26th, which were not sent previously, have now been resent.
Posted Jan 27, 2026 - 15:04 CET
Identified
The root cause of the issue has been resolved. Emails containing download links for Point-of-Sale statements will now be generated and sent as scheduled.
We are currently investigating how to deliver the reports that were pending between 23-01 and today and will provide an update once we have a clear approach.
Posted Jan 26, 2026 - 23:25 CET
Investigating
We are currently investigating an issue that is impacting the delivery of emails containing download links for daily Point-of-Sale statements. As a result, some recipients may not receive these emails as expected. Our technical team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
Posted Jan 26, 2026 - 15:31 CET
This incident affected: Services & Apps (MyBuckaroo).